Questions to ask yourself before starting with RPA
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Questions to ask yourself before starting with RPA

RPA is a newer way to streamline your business and its internal processes. In simple terms, Robotic Process Automation is the process by which a bot uses automation, machine learning, and computer vision to automate repetitive tasks that are high volume and rule based. This is much easier once you’ve gotten to know your processes. Here are some questions to ask yourself before getting started with RPA:

What can RPA do for my business?

RPA can automate repetitive and high-volume tasks more accurately and tirelessly than humans can. Because it uses bots, they do not get distracted and tired as humans do – allowing certain tasks to be done more quickly. Take, for example, a reminder to pay an outstanding bill for a customer. Instead of having an employee sit down and write that email, the bot can automatically send a template email to the customer after the bill payment deadline has been hit.

Have we already optimized our processes to remove waste and unnecessary complexity?

In order to automate and streamline some of your processes, you must make sure they are optimized first. There is no use in automating an inefficient process. This is where Process Mining and RPA go hand in hand. Using PAFnow, you can analyze all your processes with one click, find the root causes of abnormalities, create custom visuals of data, and much more. Once your processes are optimized and efficient, you can use RPA to automate them.

Which system and platform does your business use?

Depending on which system and platform you use, you can sort out which solution would integrate into your system with the least amount of friction. PAF has a partnership with Microsoft’s PowerBI and can be easily integrated by any company using that platform. Our latest partnership with Microsoft incorporates PAFnow Process Mining software with Microsoft’s Power Automate Desktop – a new desktop based RPA solution.

Why is Process Mining necessary for RPA?

While many corporations have begun exploring RPA, they have found that stand-alone RPA solutions are not delivering the desired results. Research shows that 30% of RPA projects fail because people underestimate how complex this truly is. While RPA and all its benefits sound enticing, it may not be as simple as it sounds. Robots do need to be trained by people, and the best way for people to gain the process insights they need for this is through Process Mining. Process Mining will give you a data-based visual that shows the as-is state of your business and its processes – allowing you to pick out the best opportunities for automation or improvement. Process Mining and RPA, when used together, will give you the best possible results for your business.

What tasks could I automate?

Using Process Mining, you can define which processes are ready for automation, which are ready for improvement, and which are not suitable for automation. When searching for processes you could automate, you can use Process Mining to visualize how a process could work when there are no issues present. In turn, this allows you to reinvent processes to be more efficient by pointing out bottlenecks, redundant steps, or process gaps. When programming your robot, you can use information given by your Process Mining tool to help. Even after you’ve finished this, Process Mining can be used to continue to monitor your processes for possible improvement.


Do you have more questions about Process Mining, PAFnow, or our partnership with Microsoft? You can reach out to us anytime via e-mail, visit our training page, or create an account and sign up for a demo. For more information, see our news article about PAFnow and Microsoft Power Automate.