5 Process Management Lessons to learn from the Oscars
It’s awards season in the entertainment world and no matter what your opinions are on the matter, it’s difficult to escape the hype.
But there’s actually way more to an award show than just people walking around in glittery robes and hosts cracking semi-funny jokes. The logistics behind any award show are actually very impressive.
The logistical masterpiece of the Oscars is managing a 10.000 people workforce that comes together for just one event. Added to that is the organizational juggling that comes with closing off six blocks and surrounding streets and public transport in the heart of Hollywood. But it’s working and has been working for years, so there is definitely something to learn from the Oscars team.
So let’s find out, what the grandfather of award shows can teach us about managing processes and how to incorporate those lessons into Process Mining.
Your Processes are a network not a set of parallel roads
The Oscars are a live show which attracts huge public attention. If anything goes wrong, it’s on a plate for the world to see. Now, in entertainment there is the saying of “There’s no bad publicity” but that doesn’t necessarily translate to the rest of the business landscape. Plus, the Oscars are not any award show, they are the award show. So the aim is to have things appear perfect.
Almost everything at the Oscars is intentional and rehearsed to provide the best experience for the audience. That includes all the things happening outside and backstage.
In the business world processes often appear isolated but in the end they all work together to create a great customer experience. This is the network of processes that is present in every business. The “backstage” stuff customers don’t see is equally important to what they do see.
At the Oscars all processes work together to create a great and lasting impression. In your company, all processes should work together to create a great customer experience.
Be prepared, but allow room to improvise
It’s good to be as well prepared as you can, but there will always be things that turn out differently than expected. And this is fine.
Although the Oscars follow a rehearsed script; they ultimately are a show about emotions and people and emotional people who tend to go off-script. But those moments stand out most because they usually are the most emotional.
In the business world those instances where things take a different route enable creativity and spark innovation. It’s those moments where you can set yourself apart from competition.
Yes, there are ideal processes, guidelines, rules, and compliance regulations. But there also are unexpected market changes and outside factors that influence your business. You and your employees need room to flexibly react to these special situations. Sometimes this means a situation will be handled a bit awkward, but that is much better than reacting too late or not at all. Ultimately those moments show that you’re dependable and approachable.
Rely on your team
The team at the Oscars has to trust in everyone else doing their job. There is no room for competition when stress levels are running high during a life show. People need to be able to rely on each other during the whole process.
That means you need a well-coordinated team but also well-rehearsed processes. When everyone knows what they’re doing it is much easier to deal with unexpected events.
At the Oscars they know their processes very well. But more importantly everyone knows exactly what role they’re playing and how their tasks are linked to other tasks. This is why they can trust in each other.
Collaboration is key
The Oscars give awards out to all the people who make a movie happen. And that’s how it should be. It takes everyone’s work to finish a movie. Similarly it takes everyone to reach your business goals.
Maybe there are whole departments who never interact directly with each other but in the end the combination of their expertise is the core of your company’s success.
That means it’s on you to build an environment of trust and mutual respect where the work of everyone is valued.
This includes the right framework for you staff to thrive. Include their expertise in your planning strategy, allow them to collaborate effectively and communicate in a way that helps them to understand why and how changes are happening.
Assume the role of a movie director. You have this overall picture in your mind, but it is your task to communicate how everyone is involved in its production. Provide the right context but then remember lesson number three and trust in your employees abilities.
Listen to feedback and commit to promises
In times of social media, the public can engage with products and producers in a completely new way. We no longer simply consume anything, we add to it by tweeting about it, sharing it with friends or discussing it online. Nothing is as powerful as word-of-mouth. So you want that word-of-mouth to be in your favor.
Admittedly, the Oscars haven’t had the greatest time when it comes to public feedback.
The hashtag #OscarsSoWhite first appeared in 2015, rightfully criticizing the lack of diversity among Oscar nominees. Although the Academy is undertaking efforts to diversify their membership body, nominations still lack diversity. People are very upset and vocal about the lack of change. So that’s a lesson on what not to do.
That’s nice, but how does this relate to Process Mining?
We’re so glad you asked! Process Mining can help you to incorporate these lessons into your process management strategy:
- It visualizes your processes end to end so you get an understanding of the overall picture, intersection between departments and bottlenecks
- With Process Mining you can define the real KPIs of your processes and keep track of them in a monitoring dashboard. You can set alerts for KPI thresholds so you can react quickly if things go wrong but allow exceptions when they are needed.
- With Process Mining you enable people to deal with the real issues as effectively as possible. Uncover the hidden optimization potential in your processes, so you and your staff can implement changes.
- PAFnow Process Mining in Power BI helps you to collaborate on your optimization strategy and in solving problems across your infrastructure. It also helps to explain why changes are needed because you can see and show exactly where optimization potential is hidden.
- Feedback from your employees and your customers is very important. We believe and live by that. When it comes to your processes, you should always listen to the feedback of the people working in and with your company. But Process Mining can even help you to find possible sources of negative feedback long before someone actually talks to you about it. Essentially you can find the problem, before it becomes a problem. Plus you can monitor and benchmark your performance to see how your strategy plays out and react accordingly.