Process Mining & BPM
How can Process Mining help companies to optimize the BPM life cycle?
Fixing inefficient or broken business processes and optimizing as-is processes are the main goals of any BPM project as they determine whether a business can get ahead of competitors, meet, or exceed customer expectations and save time and money. Traditionally, BPM tools rely on the input of employees and experts to model and improve a process whereas BI tools are used to monitor and evaluate KPIs. Process Mining is the missing link between BI and BPM.
It provides a holistic process-centric view on any as-is process, derived from data, that accumulates in company systems during operational business. Process Mining closes the gaps in the BPM life cycle, for example through the comparison of accurate as-is processes with ideal reference models.
But it can do much more than that. Process Mining transcends departments and allows to look at a process from end-to-end. It is not a one-time analysis tool but allows companies to repeatedly analyze and improve their processes.
The PAFnow BPM Edition is Process Mining specifically designed to aid BPM consultants and support organizations in cross-organizational process improvement projects. It covers all stages of the BPM life cycle from the initial mapping, analysis and modelling to the implementation and monitoring of refined processes:
The biggest challenge in any BPM project is to find out how the actual process really looks like. If the as-is process is not modeled correctly, optimization measures cannot unleash their full potential.
Traditional process discovery with interviews and workshops leaves too much room for gaps, inaccuracies and misconceptions while taking up the time of employees.
Process Mining side steps this problem by simply using data, tracing the process through the system, and visualizing the process. The results are fact based, objective, include all deviations and variants, and arrive within hours.
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With the process mapped out by a Process Mining tool, it is much easier to determine where process changes are needed. Lead times, variants, rework, waste, and other bottlenecks become visible at the push of a button. And Process Mining goes even further and determines the root causes of these aspects.
The PAFnow BPM Edition even walks the extra mile and allows companies to model processes or use their most frequent variant as the desired to-be model.
Usually, Process Mining plays no or only a very minor role during this step. However, because of its implementation in the Power Platform via Power BI, PAFnow is different. The insights of the first two steps can directly be shared with stakeholders but also employees who need to put the desired changes into practice.
This is possible because of the Source and Action connectors implemented in Power BI. The findings can be communicated from within PAFnow inside the Microsoft 365 infrastructure. This allows people to truly understand the findings and the required changes, as they can be presented in easy to understand visuals, minimizing resistance to change and involving people directly in the optimization process.
How do you know that your process changes have the desired effects? Process Mining gives you the answers. You can track the adoption of change and the success of your improvement measures with benchmarking.
And even better, you can monitor your processes as they happen. Data can be manually or automatically updated during the execution of a process and you can even set alerts for KPI thresholds. You will know of potential issues as soon as or even before they happen and can take appropriate action to correct the process.
Process optimization is an ongoing development but the need to promptly react to changes and to identify problems before they occur also means time is of essence.
Process Mining enables continuous data-driven process improvement. As bottlenecks, inefficiencies, and deviations are uncovered and process performance can constantly be measured and compared. Business analysts gain deep insights and can form a very clear and pro-active optimization strategy and are able to spot off-track process behavior before it can turn into a major problem.
The BPM Edition of PAFnow adds specific BPM dashboards to the standard PAFnow Process Mining Report.
Do you want to know how you can use Process Mining to accurately track all business processes, find bottlenecks and other problems and their root causes, compare performance, define best practices and even perform value stream mapping?